If you cannot find the answer to your query here, contact

To help us to give you the best support, please provide the following information:

  1. What type of computer you are using: PC or Mac.

  2. A description of the issue, including whether it is about installation, a garment, or an error message, and:

    1. If the issue is about installation, send us your license HASP. If you need a V2C, send us your C2V file.

    2. If the issue is about a garment or an error message, send us the BW* (or VSP) file.

      *Important: If sending a BW file, ensure you have saved it as the type Garment + Avatars & Accessories (*.bw).

    3. If the issue is about an error message, describe what steps you were taking when the message displayed.

  3. Screenshot(s) of the issue.