If you cannot find the answer to your query here, use the widget at the bottom right of the screen to contact the Support Team. (Alternatively, you may email

To help us to give you the best support, however you request support, please provide the following information:

  1. What type of computer you are using: PC or Mac.

  2. A description of the issue, including whether it is about installation, a garment, or an error message, and:

    1. If the issue is about installation, send us your license HASP. If you need a V2C, send us your C2V file.

    2. If the issue is about a garment or an error message, send us the BW* (or VSP) file.

      *Important: If sending a BW file, ensure you have saved it as the type Garment + Avatars & Accessories (*.bw).

    3. If the issue is about an error message, describe what steps you were taking when the message displayed.

  3. Screenshot(s) of the issue.